We messed up and need to tell them

4.3 Bad-news emailChat

Use when: You made a mistake that affects the client and need to tell them before they find out.

Operator rule: One sentence of apology. The rest is the fix.

You get: An email covering what happened, the impact, the fix and how it will not repeat.

Unlock the working version

Rather have this built into how your agency runs? Start with a free 30-minute audit.

Traffic dropped and they'll notice

The client hasn't heard from us in weeks

4.3 Bad-news emailChat

Use when: You made a mistake that affects the client and need to tell them before they find out.

Operator rule: One sentence of apology. The rest is the fix.

You get: An email covering what happened, the impact, the fix and how it will not repeat.

Rather have this built into how your agency runs? Start with a free 30-minute audit.

Traffic dropped and they'll notice

The client hasn't heard from us in weeks