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FORGE / Deliver / Who-touches-what map

Who owns this task?

2.3 Who-touches-what mapProject

Use when: You suspect too much knowledge sits with one person and want it on paper.

Operator rule: Count the clients only one person knows how to service. That's your resignation exposure.

You get: A person-by-client matrix with single points of failure flagged.

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How one agency took the founder out of the middle of delivery.

See the AI Ops System case study

Related

2.1

SOP extractor

Nobody knows the process

2.2

Handoff checklist

It got lost between two people

Previous: Handoff checklistNext: Stalled work finder
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